Shipping Policy

ORDER PROCESSING

At Bennett & Birch, every order is carefully prepared and reviewed to ensure accuracy and quality before shipment.

Please allow 1–3 business days for your order to be processed and prepared for dispatch. Orders placed during weekends or public holidays will begin processing on the next available business day.

DELIVERY TIME

Our standard delivery timeframe is approximately 5–15 business days, depending on your location and shipping conditions.

We work with reliable delivery partners to ensure your order is handled securely and arrives as efficiently as possible.

Once your order has been shipped, you will receive a confirmation email containing your tracking details so you can follow your package’s journey.

SHIPPING FEES

We are happy to provide free shipping on all orders, with no minimum order requirement.

Every package will be delivered directly to your chosen address at no additional shipping cost.

HOW TO PLACE AN ORDER

  1. Select your preferred product and add it to your shopping cart.

  2. Proceed to checkout and carefully verify that all shipping information is correct.

  3. Choose your preferred payment method. All payments are securely processed through our encrypted checkout system.

  4. After completing your purchase, you will receive an order confirmation email containing your order details.

SHIPPING DELAYS & PRODUCT AVAILABILITY

While we always aim to deliver your order within the estimated timeframe, delivery dates may occasionally be affected by factors outside of our control, including high-demand periods, customs procedures, carrier delays, or unexpected global shipping disruptions.

Our team continuously monitors orders and will do everything possible to ensure your package reaches you as quickly as possible.

CUSTOMER SUPPORT

If you need assistance with your order, have questions about delivery, or require additional support, please contact our Customer Care team at:

info@bennettbirch.com

Our team is always happy to help and will do our best to provide a smooth shopping experience.

SHIPPING INSURANCE POLICY

At Bennett & Birch, we understand how important it is for your order to arrive safely and securely. For additional peace of mind, we provide optional Shipping Insurance that protects your purchase against unexpected shipping issues.

By adding Shipping Insurance to your order, you receive protection against:

LOST PACKAGES

If your package is lost during transit or does not arrive, we will arrange a replacement shipment at no additional cost.

DAMAGED PACKAGES

If your order arrives damaged, opened, or affected during transportation, we will replace the affected items free of charge.

HOW THE CLAIM PROCESS WORKS

  1. Add Shipping Insurance during checkout.

  2. If an issue occurs, contact our Customer Care team within 7 days of the delivery date or expected delivery date.

  3. Provide the necessary information:

    • Photos of the package and item(s) if your order arrived damaged.

    • Your tracking information if your package is missing.

  4. Once your claim has been reviewed and approved, we will arrange a replacement shipment as quickly as possible.

WHAT IS NOT COVERED

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer.

  • Packages that are marked as delivered but are lost after delivery due to actions of third parties.

  • Delays caused by customs inspections, import procedures, or shipping carrier processing times.